New process for submitting technical questions
A significant benefit of LEEA membership is the technical advice members gain from the remarkable resource of information curated by the Association as well as the expertise of its Technical Team.
LEEA members wishing to submit their technical enquiries to the Technical Triage can now only do so through the LEEA chatbot, which is available on the homepage of leeaint.com and the Connect App. The technical advice email mailbox technicaladvice@leeaint.com has now closed.
We want to assure you that LEEA’s technical advice will continue to be available to all members with the same high level of service you have come to expect.
A new system for handling technical questions has been implemented to streamline LEEA’s support process and enhance your experience and, moving forward, all technical inquiries should be submitted through the LEEA Chatbot. This tool is conveniently accessible on both the homepage of the leeaint.com website and the LEEA Connect App. Simply, do the following:
- Submit Your Question: Visit the LEEA website or open the LEEA Connect App and navigate to the Chatbot.
- Immediate Assistance: The Chatbot is designed to provide immediate assistance and can answer a range of technical questions.
- Escalation to Technical Team: If the Chatbot is unable to answer your question, it will automatically escalate your query to our technical team.
- Response Time: LEEA’s technical team will review the escalated query and provide an initial response within two working days.
This new system is designed to provide greater access to LEEA guidance and provide immediate support for technical inquiries. Additionally, the new system ensures questions are directed to the right resources as quickly as possible. By using the Chatbot, the Association can manage and prioritise inquiries more effectively, allowing the technical team to focus on delivering detailed and accurate support.
LEEA is confident that this new method will offer a more efficient and responsive experience for all members. The Association’s commitment to providing expert technical advice remains unwavering – the only difference is the way you will now submit your questions.
The team at LEEA appreciate your understanding and cooperation as we transition to this new system. Please do not hesitate to reach out should you have any questions about this change or need assistance with the Chatbot.
