Terms & Conditions

Find out about our terms and conditions for delivery, cancellations and refunds.



For deliveries within the UK, we send items by Royal Mail 1st class or APC couriers, who deliver next day to the mainland.

For deliveries outside of the UK, we use Royal Mail airmail or DHL couriers. Delivery times are subject to customs inspections so can differ widely.

If you require anything urgently, please contact us and we will do our best to get it to you as quickly as possible.


Cancellations and Refunds



Refunds are not available on publications.

Please contact us as soon as possible if you wish to cancel an order.


Training Courses

Please refer to the booking form and confirmation letter for full terms and conditions.

Instructor Led Training

  • full refund is availbale if cancelling 8 working days or more from the start date of the course
  • cancellation within 7 working days of the start date incurs 50% of the course fee
  • cancellation within 2 working days of the start of the course incurs 100% of the course fee
  • a substitute may be sent if a booked student becomes unavailable before the start of a course. Substitution is not permitted when the course has begun


  • A full refund or substitution are accepted if a student has not accessed the course or completed the first module



Please refer to the booking form and confirmation letter for full terms and conditions.

Members can cancel an assessment up to 29 days before the start date and receive a credit. Cancellation within 28 days of assessment date incurs 100% of the fee.

Individual Trainees will not receive a refund once the assessment has been booked.

Changes to an assessment booking, such as a change of date, can be made up to 14 days prior to the assessment and are subject to an administration charge of £50 per candidate.

No changes to assessment bookings will be accepted less than 7 days before the assessment date and no refund will be given.


Individual Trainee Scheme

You can cancel your individual trainee registration within 30 days of approval and receive a full refund. After the 30 day period, no refund will be offered regardless of whether or not you have accessed any of the services provided under the scheme.

Need technical advice?

For technical advice on lifting equipment matters, email our Technical Services team. This service is free to members and we will reply within 48 hours.

Email Technical Advice
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