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Refund / Cancellation Policy

For Publications:

  • Refunds are not available on publications


For Examinations:

  • Credits will not be given to members if we are notified of any cancellation within 28 days of your chosen examination.  Individual Trainees will not receive a refund for any cancellations once the examination has been booked.
  • Any request received to change an examination booking may be accepted up to 14 days prior to the exam and changes will be subject to an administration fee of £50.00 per candidate.  PLEASE NOTE THAT NO CHANGES WILL BE ACCEPTED AFTER THE 7 DAY PERIOD LEADING UP TO AN EXAM, CANDIDATES WILL BE MARKED AS ABSENT FROM THE EXAM AND NO REFUND WILL BE GIVEN.


For Instructor-led training courses, the following cancellation charges apply:

  • within 7 working days of the commencement of the course 50% of the course fee.
  • within 2 working days of the commencement of the course 100% of the course fee.
  • LEEA reserve the right to cancel/reschedule courses if the number of delegates is insufficient for it to be viable to run a course.
  • If a trainee becomes unavailable before the start of the course, a substitute may be sent.
  • Substitution once the course has started is not acceptable or permitted.


For Academy e-Learning courses:

  • Dependant upon circumstances (on application)